Account Management

• Keep your account and password secure. Unauthorized access due to negligence is your responsibility.
• Ensure your use complies with Canadian and Quebec laws, including payroll regulations.
• Shared logins are prohibited. Each user must have their own credentials.
• Enable multi-factor authentication (MFA) for all administrator and payroll-approver accounts. MFA is strongly recommended as a core protection against unauthorized access.
• For security and compliance readiness, organizations are expected to keep MFA enabled, especially for users with access to payroll processing, banking details, and employee personal data.
• Configure secure MFA recovery options and keep recovery contacts up to date to reduce lockout risk while maintaining strong account protection.

Security Best Practices

• Apply least-privilege access: grant payroll approvals and administrative rights only to users who need them.
• Review user access periodically and remove inactive users promptly.
• Monitor suspicious sign-in attempts and report potential compromise to support without delay.

Billing and Payments

BemaPay offers flexible billing options to suit your business needs:

• All fees are exclusive of applicable taxes.
• Billing is generally calculated monthly rather than per payroll run. Some payroll activities may carry supplemental charges depending on the plan.
• Some plans may include usage conditions or supplemental charges for special processing such as off-cycle payrolls, corrections, or other non-period runs.
• Accepted payment methods may include credit card and PAD/direct debit, depending on your account and region. Please contact BemaPay to confirm current availability.
• Billing rules and available payment methods may change without notice.
• Custom pricing is available upon request. Please contact BemaPay for a quote.

Weekly payroll may require an acknowledgement and may carry an additional cost adjustment depending on the number of payroll runs processed in the month.

Refund Policy

Refunds are available under specific circumstances, as outlined in our refund policy. To request a refund, please contact our support team at support@bemapay.com

Cancellation and Termination

• Cancel anytime via your account settings. Data will be deleted after 30 days.
• BemaPay reserves the right to suspend or terminate accounts for violations or non-compliance.

Force Majeure

BemaPay shall not be held liable for service interruptions caused by events beyond our control, such as natural disasters, government regulations, or internet outages.

Limitations of Liability

BemaPay is designed to provide reliable payroll services; however, we cannot guarantee uninterrupted or error-free performance. While we take every precaution to ensure smooth operations, BemaPay shall not be held liable for service interruptions, delays, or data loss caused by factors beyond our control, such as technical issues, third-party dependencies, or unforeseen circumstances. If you experience issues, our support team is available to assist you in resolving them promptly.

Arbitration and Dispute Resolution

All disputes shall be resolved through binding arbitration in Quebec, Canada, under local arbitration rules. Users waive the right to participate in class actions.

Modifications

BemaPay may modify pricing, features, billing rules, or services with a 30-day notice. Current pricing is available upon request.

Support and Assistance

Technical support is available via email at support@bemapay.com. Our response time for inquiries is within 24 hours during business days.

For larger clients managing more than 100 employees, a dedicated account manager will be assigned for personalized assistance.

Service-Level Agreement (SLA)

BemaPay strives to maintain consistent service availability. While we aim to minimize disruptions, there may be occasional maintenance or technical issues. We will notify users of scheduled maintenance in advance whenever possible and work to resolve unexpected disruptions promptly.